My DSL was out for the second time in two months. The last time, my phone line was completely disconnected. I'm tired of some newbie on the phone reading a script and asking me if I'm using Windows or Mac and scheduling an appointment so I can wait some vague time between 8 and 5 for a tech guy to come to my house and make sure the problem isn't the internal wiring, my computer or my modem. I specifically told two phone dweebs what the problem was but I still ended up needing an appointment. I refused to schedule it on a weekday because I had more important things to do today. Last night, I even had some "line technician" leave message to inform me that my line was okay and they didn't know what was wrong. Apparently, sometime today, someone with a brain fixed the problem; it was part of their network and had nothing to do with my line or my equipment. And that's what I told them two days ago.